100% FREE Shipping

All orders which can be placed on our website include free shipping. This mostly includes shipments to Europe and Australia. We can ship worldwide - please contact us to obtain a quote for your destination.

⇒ We ship orders daily Monday - Friday (except bank holidays)
⇒ Fast & efficient shipping
⇒ Order by 12 noon for same day dispatch

UK Mainland Shipment Options:

  • FREE Super Saver 3-5 business days  - sent via Royal Mail 2nd Class or UPS Standard
  • EXPRESS 1-2 business days - +£0.99/ +£2.99  & sent via Royal Mail 1st Class or UPS Express
  • SPECIAL NEXT DAY DELIVERY before 1 pm - £9.99 please call to arrange

European Shipment Options:

  • FREE Super Saver - sent via Royal Mail International
  • International Courier  - sent via UPS or DPD

Please note:

UK Mainland Shipping Options:

  • Higher value orders may be shipped using recorded delivery at no extra cost to ensure safe arrival.
  • Special next day delivery is available at extra cost. Please contact us to book.
  • 2nd Class Royal Mail (free) - This is a free service to our customers and usually arrives within 3-5 working days. In the event that no one is at home to take delivery, a card will be left for collection from your local post office or courier.
  • 1st Class Royal Mail (+£0.99/ +£2.99) - This service costs a small fee and usually arrives within 1-2 working days. In the event no one is in to take delivery, a card will be left for collection from your local post office or courier.
  • Courier - This is a fast and tracked service and usually arrives within a couple of days. Delivery costs vary according to the weight of the item. You will need to be in to accept delivery, otherwise they will attempt delivery again the following working day or you can collect from your local depot.
  • Mainland UK includes: England, Scotland, Wales and all BFPO addresses.

International Delivery Options (incl Republic of Ireland):

  • Royal Mail International – This is part-tracked and fast delivery service from Royal Mail. Delivery is usually within 4-6 working days, but can take up to 2 weeks (depending on the destination country).
  • International Courier Delivery - Suitable for orders over 2kg. Delivery is usually within 4-6 working days.
  • All delivery times are estimates and depend on local courier services as well as processing times through customs (where applicable).
  • If the country that is receiving your order has strong regulations regarding the importation of goods including nutritional supplements, SimplexHealth cannot be held responsible for any additional fees incurred by Customs and/or Quarantine scanning. We also cannot accept responsibility for items returned by customs.

I have not received my order what do I do?

If you have not received your goods after 14 working days, then please contact us and we will chase your delivery. The quickest way is to contact the team by email (quoting your order number and contact details) or call us on +44 (0) 1933 664746 (Monday to Friday 9am - 5.30pm). It is out of our control if delivery gets delayed due to postal strikes or natural disasters, however we will do our best to help solve any problems with lost items.

Returning an item 

We want you to be happy with your purchase but understand that sometimes you may need to exchange or return an item. Follow our returns procedure if you would like to return a faulty, damaged, duplicate, incorrect or unwanted item. This can be viewed here or under Returns at the bottom of the screen.

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