We believe in the things we sell and we want you to be happy with them. We also know that, for one reason or another, you may need to exchange or return something you’ve bought.

So please make sure you check your items carefully before using or installing them. We also recommend that you keep a note of your order number, which can be found on the order confirmation or with your delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.

21 days Money Back Guarantee

  • We offer a 21 days Money Back Guarantee on everything we sell, so if you are not completely satisfied with your purchase, you can simply return it.
  • To get your money back, goods must be returned to us as soon as possible, in their original packaging, undamaged & unused, and in a saleable condition.
  • We will issue a full refund to the card or PayPal you paid with.

Please follow the Returns instructions below, to return a product.

Faulty Goods

  • If you’re returning goods because they are faulty or were received in a damaged condition, please contact us as soon as possible, so that we can process your return as quickly and efficiently as possible, as returns received back without the right details may take longer to sort out.

How to Return

To return an item, simply post it in new and unused condition (make sure it is packaged securely) to:

FAO: Simplexhealth – Returns
62 York Road
NN29 7SG, United Kingdom

(Please contact us for an alternative Returns address, if your order was shipped from Australia or Germany.)

Please include your name, address, invoice number and the request : Return for Refund / Faulty with your product.

We will process the refund as soon as we have received the product.

Please feel free to contact us before you return any items, so we can workout the best cause of action.