We believe in the things we sell and we want you to be happy with them. We also know that, for one reason or another, you may need to exchange or return something you’ve bought.

So please make sure you check your items carefully before using or installing them. We also recommend that you keep a note of your order number, which can be found on the order confirmation or with your delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.

Right to cancel an order

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us (post: Simplexhealth – Returns, 27-37 Eastfield Road, Wollaston, NN29 7RS, UK, email us, call us 0044 (0) 1933 664746) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including delivery cost for the least expensive delivery method (this means, as delivery from SimplexHealth is usually free, additional payments for express or next day delivery will not be refunded). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than –

  • 14 days after the day we receive back from you any goods supplied, or
  • if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are liable for any diminished value of the goods resulting from the handling of the goods.

Exclusions from Returns: All used products. All COVID tests (laboratory and single use tests) are non-returnable and non-refundable.

Refund of express shipping costs: We can not be held responsible for delays in delivery caused by delivery companies (courier, Royal Mail). Refunds of additional shipping fees (ie express) are discretionary.

Faulty Goods

If you’re returning goods because they are faulty or were received in a damaged condition, please contact us as soon as possible, so that we can process your return as quickly and efficiently as possible, as returns received back without the right details may take longer to sort out. Please note, goods are guaranteed in our packaging. Other packaging than our own or failure to store goods as advised can not be guaranteed and are excluded from returns. All used products are excluded from returns. All custom-made and private-label products are non-returnable and non-refundable.

How to Return

To return an item, ideally post it in new and unused condition, make sure it is packaged securely to:

FAO: Simplexhealth – Returns
27-37 Eastfield Road
NN29 7RS, United Kingdom

(Please contact us for an alternative Returns address, if your order was shipped from Australia or Germany.)

Please include your name, address, invoice number and the request : Cancellation / Return for Refund / Faulty with your product.

We will process the refund as soon as we have received the product.

Please feel free to contact us before you return any items, so we can workout the best cause of action.