Privacy Policy

SimplexHealth is a trading name of Glenfield Investments Ltd and has created this privacy statement in compliance with the Data Protection Act 1998. This privacy policy explains how we use any personal information we collect about you when you use this website (

What information do we collect about you?

We collect information about you when you register with us, place an order or subscribe to our newsletter. We also collect information when you voluntarily complete surveys, provide feedback and participate in competitions.

Website usage information is collected using cookies. Cookies are used on our site to keep track of the contents of your shopping basket, to store delivery addresses if the address book is used and to store your details when you set up an account. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you may not be able to have full use of our website. We use your IP address to monitor access to and administer our website and to analyse your navigational route on this site.

How will we use the information about you?

We collect information about you to process the order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

SimplexHealth will not divulge any information we receive from customers to anyone other than

  • when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
  • when you subscribe to our newsletter and we send you emails using our external email provider. In this case, the third party will not disclose any of the details to any other third party.

SimplexHealth will not rent, sell or give your name, email or credit card confirmation or purchase history to any other company, agency or individual. When an order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our payment gateway. They are not held by us. We will not store any financial information or card information.

We may contact you with order related queries, e.g. to send you an order confirmation as well as order process updates, when there is an incorrect address, the shipment has been returned to us or there is a product or stock related query.


If you have consented to receiving marketing, you may opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

COVID-19 related processing:

While pandemic conditions persist, we may need to collect, share and otherwise process personal data in accordance with Government guidance. This may be for reasons not specifically set out in this privacy policy but always for the purpose of protecting public and individual health by seeking to limit the spread of coronavirus (COVID-19).

Our website contains links to other websites. This privacy policy only applies to this website – so when you link to other websites you should read their own privacy policies. We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated 26 April 2018.

Your privacy is important to us. Please note that by accepting this Privacy Policy, you consent to your personally identifiable information being stored and processed on our behalf by our web developers (Site Wizard) in the UK.